Troubleshooting
WHAT TO DO IF…
My printer is not printing?
- Make sure the ethernet (blue, yellow or gray network cable) is plugged in.
- Make sure the printer is plugged in.
- Verify whether or not other computers can print to the printer.
- Make sure the printer has paper.
- Try turning the printer off and then back on.
- See if there are any error messages or warnings on the computer or printer.
I can’t login to the network?
- Verify Workstation Only box is not checked.
- Verify correct username and password are being used.
- Check to see if CAPS LOCK is on.
Password is not working for the following applications:
- Infinite Campus, Novell Network, Novell GroupWise, Oracle, CallPilot & SFE.
- Please contact the HelpDesk at 28203 to have password reset.
Remember ServiceWare provides help sheets & more detailed troubleshooting.
