Promethean Support: (888) 652-2848

 Promethean Warranty Information can be found here.Online Resources

• Atomic Learning- Tutorial(.pdf)
• Aurora Public Schools- Promethean User Group Blog
• iTunes: Subscribe to…(free)
  • Promethean Planet - Activ Tips
  • Promethean Planet - Teacher Feature
• Promethean Knowledgebase-Technical Support in text form directly from the company.
• Promethean Learning
  • ActivStudio Level 1 Foundations Course (FREE!)
  • ActivExpression Online Course (FREE!)
• Promethean Planet
  • Blog
  • Forums
• Promethean World
• Teacher Tube

Drivers

• ActivStudio Driver: Version - 4.1.14.20 (log-in required)
• Activpanel_Activtablet_PC_driver.exe

Manuals

• ActivStudio, ActiVote, ETC, Sanyo XE40 Projector
• ActivExpression Teaching Tips

Tutorials

• Activboard isn’t connecting. My activ icon shows that the board is not connecting to my desktop/laptop. Everything is plugged in properly and the board is plugged in… Win.ActivBoard.USB.Driver.Setup.doc
• Answers hidden, then revealed. How can I hide the answers on slides so that students do not see them until I want to reveal them. Revealing_Answers.wmv, 1 minute, 20 seconds

• Displaying ActiVote results immediately Jay Vean explains how to make the results of voting display immediately. The tutorial can be paused and played using the control panel at the bottom of the screen.
• Exporting Results of a flipchart to Excel Activboard Tutuorial Page 58 (.pdf “right-click” & “Save Target As…”)
• Frozen Pen: Try this.
• Linking to Documents, websites, etc… Tutorial on linking docs. Be sure enable actions on your flipchart afterwards. Right-on the chart the chart, “enable actions.”
• Marker on the board or it is getting dirty.  How to clean your board in an emergency or just when it needs to be cleaned from everyday use.  Details for cleaning a dirty board are here.  Instructions and tips to keep kids from marking on the board can be found here.
• Named Mode: I’m having a hard time getting Named Mode to work. ~ Tutorial Five.
• Images are gone: Help! I’ve upgraded to ActivStudio 3 and now my images are gone. Option_A_Install_Help_3.0_Studio.pdf
• Moving the sidebar. How can I move the side bar from the left or right side of the screen? Right-click on the side of the screen you want the sidebar to be.
• Panel- Pen Calibration: How do I calibrate the pen for my ActivPanel? - Open the control panel (Start>Settings> Control Panel) and click on “Table Properties.” Then follow the directions for calibrating.
• Projector Display and Screen Resolution: Try this!
• Projector: XE40
  • Here’s a flipchart from Jay Vean that demonstrates how to turn up the fan on the XE40 so that the bulb will last much longer.
  • Here’s a Tutorial from Jay Vean that demonstrates how to clean the filters on the XE40.
• Resetting Thermal Switch on XE40: Tutorial
• Slate doesn’t work. My slate turns on but doesn’t work with the board? Step 1(right-click, save target as), Step 2, (right-click, save target as) (.exe files)

Replacement Prices

• ActivExpressions: $125 each

KEYBOARD SHORTCUTS

• F1 - Shows help.
• F2 - Switches between Design Mode and Presentation Mode.
• F4- Shows the Properties and Actions box.
• F7-Spellchecker
• Ctrl+A - If editing text, selects all text in the current text box.Otherwise, selects all objects on the Flipchart.
• Note: locked objects will not be included in the selection.
• Ctrl+B - Makes selected text bold.
• Ctrl+C - Copies selected objects to the Clipboard.
• Ctrl+G - Groups selected objects together.
• Ctrl+I - Makes selected text italic.
• Ctrl+N - Starts a new Flipchart.
• Ctrl+O - Opens My Flipcharts.
• Ctrl+P- Opens the Flipchart Printing box.
• Ctrl+U - Underlines selected text.
• Ungroups a selected group.
• Ctrl+V - Pastes selected objects.
• Ctrl+X - Cuts selected objects.
• Ctrl+Z - Cancels previous action.